Refund policy

Return Policy

1. Return Eligibility

Final Sale Policy

All sales are final. We do not accept returns or exchanges due to incorrect size, change of mind, personal preference, or any other customer-related reason.

We only offer a replacement or refund if your item arrives with a manufacturing defect, print error, shipping damage, if you receive the wrong item, or if there is a clear mismatch with the approved order details.

Please note that slight variations in size (typically within 1–2 inches due to manual measurement), color, and print placement are normal production tolerances and are not considered defects.

2. Return Authorization (RMA)

To request a return, please contact support@printsygift.com within the applicable return period and provide:

Order number
Reason for return
Clear photos or videos of the item and packaging

If approved, we will provide Return Merchandise Authorization (RMA) instructions.

Returns must be shipped within 10 days of approval. Unauthorized returns may be refused.

3. Return Shipping Costs

Our Error

If the issue results from our error, including defective, damaged, misprinted, or incorrect products, Printsygift will provide an appropriate solution and may cover return shipping costs where applicable.

Customer Preference

For approved non-personalized returns due to personal preference, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

4. Refunds

Approved refunds are processed according to our Refund Policy after the returned item has been received, inspected, and approved.

Refunds are generally issued to the original payment method within 5 business days after approval.

5. EU Customers

Customers residing in the European Union may return eligible non-personalized products within 14 days of delivery, provided the items remain unused and in original condition.

This right does not apply to personalized or made-to-order products unless defective, damaged, or not as described.